CUSTOMER CARE

Pre-Ordered Items

All pre-orders are estimated to ship on the release date. You will be notified of any delays.

Custom Items

All custom orders take a least two weeks to prepare before shipping. You will be notified once your order has been shipped. 

Size Chart

Please refer to the product description for information regarding the sizing. We will provide details regarding the fit in the description. If a product is stated to be Unisex, this means the product is a men's cut and tends to run bigger. If you would like the specific product to fit more true to size, we suggest sizing down. We suggest ordering your normal size, if you prefer wearing the product oversized.

Return Policy

NO REFUNDS NO EXCEPTIONS.NO CANCELLATIONS. NO CHANGES may be made once an order has been placed due to COVID-19. If you have any questions regarding any products please contact us at hello@gooffbrand.com.

Shipping Policy

Once an order has been placed it cannot be modified or canceled. Processing for all orders will take at least 4-5 business days.

(Excluding Friday, Saturdays, Sundays, and Holidays). 

Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24 - 48 hours for updates to be reflected. 

Please be advised there may be events out of our control (Covid-19, weather issues, carrier delays, etc.) that can delay delivery. Please know we are working incredibly hard to fulfill your orders and are striving to provide exceptional customer service.  

Please make sure that your address is correctly entered and includes all relevant and/or required information. This includes but is not limited to: correct abbreviations, street numbers, and building or apartment numbers. We are unable to make any changes or additions to an order after it has been placed.  We are not responsible for incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.